Hey Lisa,. we appreciate your feedback a lot. The problem is well known.

01 Aug 2023, 14:39

Hey Lisa, we appreciate your feedback a lot! The problem is well known. This is because survey providers pay Vetri with a 3-months delay. Our CEO is currently trying to solve the problem with the highest priority. But you can be sure, your rewards will not disappear. All users of the app will be able to cash out the earned money in the future. The money has not disappeared, it just comes with a delay. Unfortunately, I can not give a time currently. If you know something about crypto, you are welcome to switch to Expert Mode and earn VLD as crypto. There you can make the payouts in USDT on Polygon. At the same time you get up to 50% more rewards than in Basic mode. Vetri's team is quite small. And you can imagine that you are not the only one who is dissatisfied with the situation. We are getting a lot of emails from dissatisfied users right now. With >400,000 downloads it is really a lot. Even if we wanted to, we simply wouldn't be able to answer all the emails. I'm sorry, the situation is not easy. But it will be solved automatically as soon as the known payout options are available again. It is really being worked on with the highest priority! We do not want to lose our users. At this moment I would just like to ask for patience or switch to Expert mode, even if this answer does not satisfy you. Thank you for your understanding.